Brief Summary

Medconsult General practice clinic was opened in May 2008 and is a truly British General practice service. On 29 March we celebrated the third anniversary of the clinic, it was presided over by His Excellency Asif Ahmed and brought together friends of the clinic as well as key people from the British Chamber of Commerce, British Women’s Group and British Embassy. Medconsult started off in one room and has expanded to 4 rooms and provides treatment of common medical conditions, chronic disease follow up as well as follow up of specialist medical conditions, referral for second opinion, blood tests, vaccinations, refill prescriptions, pap smears, physiotherapy, counseling, Botox and fillers. We have been able to meet all sorts of patients requests such as accessing unusual medicines and tests from overseas.

Healthcare is one of the key issues faced by ex-pats living and working in Thailand. Whilst there is open access to hospital specialists many expatriates express concern about the lack of primary healthcare available to them.  British general practice is admired by the rest of the world both for its cost effectiveness and for its high quality of care. GPs are trained to look at the whole patient and provide continuity of care so they look at the entire patient with up to date medical records.  By following up the patent regularly they are effective in looking after patient health and really getting to know the patient health problems and making changes that lead to good health. Where as specialist can provide one shot glimpses of patients without seeing the entire patient and there can be risks from over testing and over treatment. GPs refer patients to specialists and work together to monitor the patient’s health.

Our patient comments

Ian Robertson, Business Development Director at Grant Thornton

“I like Dr.Donna, she is very professional, and so is the staff. They are very friendly. I prefer to see someone who knows my history than someone who doesn’t know me, which is why I go to Dr. Donna.”

Look no further!

MedConsult Clinic, set up in 2003 by Dr Donna Robinson to provide just such a service, is the answer to every ex-pat’s primary healthcare concern.

When it was established, the MedConsult Clinic set out to fill the gap. Dr Donna (as she is widely known now) is a UK qualified British Doctor but almost uniquely, also has a qualification allowing her to practice as a doctor in Thailand.
MedConsult has grown to the point that now it provides a wide range of additional services for companies (training programmes, vaccinations etc.) and individuals (Wellness Clinics, Anti-smoking programmes and many more).
Often now, for many people, MedConsult is the first point of contact over any medical concerns. Dr Donna, with her wide range of contacts, will advise on the initial medical problem and, if necessary, recommend an appropriate specialist and hospital and arrange the appointment.

The staff at the clinic are trained to provide excellent customer service and you will always find them welcoming and sympathetic from your first contact with MedConsult.

Families (especially the children) will feel welcome and learn to trust the staff whatever their problem or the reason for the visit.

New patients of the clinic invariably come to MedConsult as a result of a recommendation from others. One of the things that regularly surprises them is the reasonable and highly competitive pricing for their consultations. Hospitals in the main are not geared up to provide generalist doctors who can give an overview so a specific problem is dealt with by a specialist but a different (but possibly related) problem will mean a separate visit to another specialist. MedConsult can cut through this by providing a G.P. type of service – referring to specialist consultants only when necessary.

Chris Thatcher, Chairman of the British Chamber of Commerce

“Donna is a good doctor; she seems to know a lot of people. I would start with Donna if I would need surgery. She knows everything; she knows where the best surgeons are for a specific surgery. If you are a foreigner and you need healthcare for yourself or for your family, someone who speaks English, I would go to MedConsult.
If you go to a hospital they will do routines, and Donna has a more holistic point of view, if there’s something wrong she will treat you the way she can (capabilities) and for vaccinations it is cheap“

MedConsult also helps in other ways. Many ex-pats have issues shared by others and MedConsult has a range of different groups geared to provide support. These include groups focusing of issues relating specifically to women, to those who are addicted, to those who face stress and so on.

A trained counselor is available if needed to support the individual or the groups.

Whatever your problem, a consultation with Dr Donna and the MedConsult staff will provide you with the support and guidance that you need.

Umit Yurdakul,  

“I think the staff is very friendly, approachable and professional. You will receive a warm welcome in the clinic. They offered me help with my stroller at the front door, I think it is a wonderful experience for my daughter, both my first and my second visit to the MedConsult, they were so kind to her and with all the attention, it calmed her down.”

Antonio Calderazzo,

“I think the environment in the clinic is friendly. Dr Donna is very caring and gives more time to review patients matter. She goes deeper in things. The things in the clinic are clear and fast and I always recommend MedConsult Clinic.”